At Fixer Bali, we strive to ensure customer satisfaction with every service booked through our platform. Please read our refund policy carefully to understand your rights and responsibilities regarding cancellations and refunds.

1. General Refund Policy

• Refunds are subject to the cancellation policy of the service provider.
• Fixer Bali facilitates refunds but is not responsible for disputes between the user and the service provider.

2. Eligible Refunds

Refunds may be processed under the following circumstances:

• If the service provider cancels the booking.
• If the service provider fails to deliver the agreed-upon service.
• If the user cancels the booking within the allowable time frame set by the service provider.

3. Non-Refundable Cases

• Cancellations made outside the service provider's allowable time frame.
• Services that have been fully or partially delivered.
• Situations where dissatisfaction arises from reasons beyond the control of Fixer Bali or the service provider.

4. Process for Refund Requests

• To request a refund, users must submit a request via the Fixer Bali app or contact customer support within 7 days of the scheduled service date.
• Refunds will be reviewed and processed within 5–10 business days after approval.

5. Payment Method for Refunds

• Refunds will be credited back to the original payment method used for the booking.
• Depending on your payment provider, it may take additional time for the refund to appear in your account.

6. Contact Us

If you have questions or need assistance with a refund, please contact us at:
Email: contact@fixerbali.com
Phone: +62 821-4478-7158