At Fixer Bali, we aim to make the booking and cancellation process transparent and straightforward. Please review our cancellation policy carefully to understand the terms applicable to your bookings.
1. General Guidelines
- Cancellations must be made through the Fixer Bali app or by contacting customer support.
- The timing of your cancellation determines whether you are eligible for a refund or subject to cancellation fees.
2. Cancellation by Users
- Free Cancellation: Cancellations made at least 24 hours before the scheduled service time are eligible for a full refund.
- Late Cancellations: Cancellations made within 24 hours of the scheduled service may incur a cancellation fee, determined by the service provider.
3. Cancellation by Service Providers
- If a service provider cancels your booking, you are entitled to a full refund.
- FixerBali will assist in rescheduling the service with another provider if requested.
4. Non-Refundable Situations
- Cancellations made after the service has started.
- Failure to provide accurate details or be available at the scheduled service time.
5. Modifications to Bookings
- Changes to bookings, such as rescheduling, may be treated as cancellations and could be subject to the provider’s policy.
6. Contact Us
For any questions or assistance with cancellations, please contact us at:
Email: contact@fixerbali.com
Phone: +62 821-4478-7158
